Terms and Conditions
PLEASE READ THIS DOCUMENT CAREFULLY. IT CONTAINS VERY IMPORTANT INFORMATION ABOUT THE TERMS AND CONDITIONS
GOVERNING YOUR USE OF THE SITE. PLEASE DO NOT USE THE SITE OR TRANSACT ON THE SITE IF YOU DO NOT AGREE WITH ANY OF
THE TERMS AND CONDITIONS PROVIDED BELOW.
Welcome to the ioegroup.org service provided by ioe group. In using the ioegroup.org service, of ioe group you are deemed
to have accepted the terms and conditions listed below. All products/services and information displayed on ioegroup.org
("Site" or "ioegroup.org") constitute an "invitation to offer". Your order for purchase constitutes your "offer" which shall be
subject to the terms and conditions as listed below. Ioegroup.org reserves the right to accept or reject your offer. If you have
supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and email you
again to confirm details and therefore process the order. Our acceptance of your order will take place upon dispatch of the product(s)
ordered. No act or omission of ioegroup.org prior to the actual dispatch of the product (s) ordered will constitute acceptance of your
Use of the Site is available only to persons who can form legally binding contracts under applicable law. Persons who are
"incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not
eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use this Site only
your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material
which is for adult consumption the sale or purchase of which to/by minors are strictly prohibited. Ioegroup.org reserves the right to
terminate your membership and refuse to provide you with access to the site if ioegroup.org discovers that you are under the age of 18 years.
The Site is not available to persons whose membership has been suspended or terminated by ioegroup.org for any reason whatsoever. If you are
registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement. Unless otherwise
specified, the materials on this website are directed solely at those who access this website from India. Ioegroup.org makes no representation
that any products or services referred to in the materials on this website are appropriate for use, or available outside India. Those who
choose to access this Site from outside India are responsible for compliance with local laws if and to the extent local laws are applicable.
Ioegroup.org will deliver the products only within India and will not be liable for any claims relating to any products ordered from outside
India. Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous
representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By
using the services of ioegroup.org you agree to be bound by the Terms and Conditions.
Account and Registration Obligations
"Your Information" is defined as any information you provide to us in the registration, buying or listing process, in the feedback
responsible for maintaining the confidentiality of your account and Password and for restricting access to your computer, and you agree
to accept responsibility for all activities that occur under your account or Password. Ioegroup.org shall not be liable to any person for
any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone
else knows your password you should notify us by contacting us immediately through the address provided below. If ioegroup.org has reason to
believe that there is likely to be a breach of security or misuse of the ioegroup.org Site, we may require you to change your password or we
may suspend your account without any liability to ioegroup.org.
You also agree to:
1.Provide true, accurate, current and complete information about yourself as prompted by ioe group's registration form
(such information being the "Registration Data")
2.Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any
information that is untrue, inaccurate, incomplete, or not current or if ioegroup.org has reasonable grounds to suspect that such
information is untrue, inaccurate, not current or not in accordance with the User Agreement, ioegroup.org has the right to indefinitely
suspend or terminate your membership and refuse to provide you with access to the Site.
While ioegroup.org strives to provide accurate product and pricing information, pricing or typographical errors may occur.
ioegroup.org cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price
or with incorrect information due to an error in pricing or product information, ioegroup.org shall have the right, at our sole discretion,
to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced,
ioegroup.org may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the
product ordered by you has been dispatched, your offer will not be deemed accepted and ioegroup.org will have the right to modify the price of
the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the
order and notify you of such cancellation. In the event that ioegroup.org accepts your order the same shall be debited to your credit card
account and duly notified to you by email that the payment has been processed. The payment may be processed prior to ioegroup.org dispatch
of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed
back to your credit card account. We strive to provide you with the lowest prices possible on ioegroup.org as well as in all our group stores
under the corporate entity - IOE GROUP. However, sometimes a price online does not match the price in a store. In our effort to be the lowest
price provider in your particular geographic region, store pricing will sometimes differ from online prices. Prices and availability are subject
to change without notice.
Cancellation by ioegroup.org
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole
discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations
on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and
fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you
if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled
after your credit card has been charged, the said amount will be reversed back in your Card Account.
Cancellations by the customer
In case we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund
the entire amount. On cancellation of an order after it has been processed / approved by ioegroup.org, the cancellation charges will become
applicable @ flat rate of 5% of the order value. Ioegroup.org has the full right to decide whether an order has been processed or not. The
customer agrees not to dispute the decision made by ioegroup.org and accept ioegroup.org decision regarding the cancellation. Products once
dispatched cannot be returned. Nothing herein will prevent you from returning the product pursuant to rights available to you under applicable
Third Party Products
PLEASE NOTE: Along with the other terms and conditions these additional terms are applicable in case you have bought any
products not manufactured by ioegroup.org and its group companies. In other words these additional terms and conditions are applicable
in case you buy products sold on ioegroup.org by third party vendors. You understand and agree that there may be certain products, which
will be sold on the Site by third party vendors (â€œVendors"). Ioegroup.org may not be able to control the transactions or the acts and
omissions of the Vendors in such transactions. When you buy such products from Vendors on the Site the following additional terms and
conditions will become applicable:
- Ioegroup.org is not responsible for any non-performance or breach of any contract entered into between you and the Vendor.
Ioegroup.org cannot and does not guarantee that the Vendors will perform any transaction concluded on the Site.
- Ioegroup.org does not make any representation or warranty as to the attributes (such as quality, worth, marketability etc.)
of the items or services proposed to be sold on the Site by the Vendor. In particular, ioegroup.org does not implicitly or explicitly
support or endorse the sale of any items or services on the Site. Ioegroup.org accepts no liability for any errors or omissions, whether
on behalf of itself or third parties.
- You release and indemnify ioegroup.org and/or any of its officers and representatives from any cost, damage, liability or other
consequence of any of the actions of the Vendors on the Site and specifically waive any claims that you may have in this behalf under
any applicable law. Notwithstanding its reasonable efforts in that behalf, ioegroup.org cannot control the information provided by other
Vendors, which is made available on the Site. You may find other Vendorâ€™s information to be offensive, harmful, inaccurate, or deceptive.
Please use caution, common sense, and practice safe trading when using the Site. Please note that there are also risks of dealing with foreign
nationals, underage persons or people acting under false pretense.
- All other terms and conditions of this User Agreement are applicable to such transactions.
Credit Card Details
You agree, understand and confirm that the credit card details provided by you for availing of services on ioegroup.org will be
correct and accurate and you shall not use the credit card which is not lawfully owned by you. I.e. in a credit card transaction, you
must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to ioegroup.org.
Further the said information will not be utilized and shared by ioegroup.org with any of the third parties unless required by law,
regulation or court order. ioegroup.org will not be liable for any credit card fraud. The liability for use of a card fraudulently will be
on you and the onus to 'prove otherwise' shall be exclusively on you.
Fraudulent /Declined Transactions
Ioegroup.org reserves the right to recover the cost of goods, collection charges and lawyers fees from persons using the Site
fraudulently. Ioegroup.org reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any
other unlawful acts or acts or omissions in breach of these terms and conditions.
When you visit the Site or send emails to us, you are communicating with us electronically. You consent to receive communications
from us electronically. We will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices,
disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in
You Agree and Confirm
- That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information)
any extra cost incurred by ioegroup.org for redelivery shall be claimed from you.
- That you will use the services provided by ioegroup.org, its affiliates, consultants and contracted companies, for lawful purposes
only and comply with all applicable laws and regulations while using the Site and transacting on the Site.
- You will provide authentic and true information in all instances where such information is requested of you. Ioegroup.org reserves
the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details
are found not to be true (wholly or partly), ioegroup.org has the right in its sole discretion to reject the registration and debar you
from using the Services of ioegroup.org and / or other affiliated websites without prior intimation whatsoever.
- That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent
judgment before entering into any transaction through this Site
- That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
- That before placing an order you will check the product description carefully. By placing an order for a product you agree to be
bound by the conditions of sale included in the item's description.
You may not use the Site for any of the following purposes:
1.Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
2.Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
3.Gaining unauthorised access to other computer systems.
4.Interfering with any other person's use or enjoyment of the Site
5.Breaching any applicable laws;
6.Interfering or disrupting networks or web sites connected to the Site.
7.Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
Modification of Terms and conditions of Service
Ioegroup.org may at any time modify the User Agreement without any prior notification to you. Subsequent to any modification of the User Agreement, we will inform you of the modifications in the User Agreement via e-mail at the address provided by you while registering on ioegroup.org. You can access the latest version of the User Agreement at any given time on ioegroup.org. You should regularly review the User Agreement on ioegroup.org. In the event the modified User Agreement is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified User Agreement.
Governing Law and Jurisdiction
This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Mumbai shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by ioegroup.org. and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Mumbai. The High Court of judicature at Mumbai alone shall have the jurisdiction and the Laws of India shall apply.
Reviews, Feedback, Submissions
All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to ioegroup.org on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain ioegroup.org property. Such disclosure, submission or offer of any Comments shall constitute an assignment to ioegroup.org of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, ioegroup.org owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Ioegroup.org will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Ioegroup.org is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".
Ioegroup.org does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant ioegroup.org the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify ioegroup.org and its affiliates for all claims resulting from any Comments you submit. Ioegroup.org and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.
Copyright & Trademark
Ioegroup.org and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of ioegroup.org or any third party's intellectual property rights. All rights, including copyright, in this website are owned by or licensed to ioegroup.org. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of ioegroup.org. You may not modify, distribute or re-post anything on this website for any purpose.
The ioegroup.org names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of IOE GROUP. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.
References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply ioegroup.org endorsement, sponsorship or recommendation of the third party, information, product or service.
Ioegroup.org is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk.
All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on this Site is the property of ioegroup.org or its suppliers and protected by Indian and international copyright laws. The Contents and software on this Site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by ioegroup.org, one of its affiliates or by third parties who have licensed their materials to ioegroup.org and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Site is the exclusive property of ioegroup.org and is also protected by Indian and international copyright laws.
You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, ioegroup.org and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.
You agree to defend, indemnify and hold harmless ioegroup.org, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to ioegroup.org or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.
This User Agreement is effective unless and until terminated by either you or ioegroup.org. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. Ioegroup.org may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to ioegroup.org. Upon any termination of the User Agreement by either you or ioegroup.org, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. Ioegroup.orgâ€™s right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Site or affect any liability that may have arisen under the User Agreement.
Limitation of Liability and Disclaimers
The Site is provided without any warranties or guarantees and in an â€œAs Is" condition. You must bear the risks associated with the use of the Site.
The Site provides content from other Internet sites or resources and while ioegroup.org tries to ensure that material included on the Site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Ioegroup.org will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Site.
This disclaimer does not apply to any product warranty offered by the manufacturer of the product as specified in the product specifications. This disclaimer constitutes an essential part of this User Agreement.
To the fullest extent permitted under applicable law, ioegroup.org or its suppliers shall not be liable for any indirect, incidental, special, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Site, its services or this User Agreement.
Without prejudice to the generality of the section above, the total liability of ioegroup.org to you for all liabilities arising out of this User Agreement be it in tort or contract is limited to the value of the product ordered by you.
Ioegroup.org, its associates and technology partners make no representations or warranties about the accuracy, reliability, completeness, currentness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Site or that the operation of the Site will be error free and/or uninterrupted. Consequently, ioegroup.org assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Site; and/or any interruption or errors in the operation of the Site.
You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for you or logging onto a server or an account which you are not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mailbombing" or "crashing;" (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. Ioegroup.org will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from ioegroup.org on this Site and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Explorer).
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between you and ioegroup.org with respect to the ioegroup.org sites/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and ioegroup.org with respect to the ioegroup.org sites/services. Ioegroup.org's failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.
You may contact us at:
IOE Group of Companies,
Institute of Excellence, Insurance Training Centre
4th Floor, Gaurav Plaza, RRT Road, Mulund (W), Mumbai 400 080
Tel: 022-61444 888